PRIVACY POLICY

​​​​1. Information We Collect

 

We may collect:

• Personal Information: name, email address, phone number, billing/shipping address.

• Payment Information: processed securely via third-party gateways; we do not store full card details.

• Booking Information: details provided when reserving Elle Lokko Stays or creative services.

• Usage Data: IP address, device type, browser, pages visited, and interaction patterns.

• Newsletter Sign-ups: name and email address when you opt in.

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2. How We Collect Information

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• Directly, when you: place an order, make a booking, complete a form, or subscribe to our newsletter.

• Automatically, through cookies and analytics tools.

• From third-party platforms (e.g. Airbnb, payment processors) when you engage with us there.

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2. How We Use Your Information

 

We use the data we collect to:

• Process and fulfill orders.

• Provide services such as Airbnb stays, rentals, styling, and tours.

• Send updates, promotions, and newsletters (only if you opt in).

• Improve website functionality and customer experience.

• Respond to inquiries and provide customer support.

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3. Why We Collect Information

 

We use your information to:

• Provide products, stays, and services.

• Process payments and fulfill orders.

• Communicate updates, promotions, and service-related notices (if you opt in).

• Improve our website and customer experience.

• Comply with applicable laws and regulations.

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4. How We Store & Share Information

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• Your data is stored securely and accessed only when necessary to operate our services.

• We may share limited data with trusted partners such as shipping providers, booking platforms, and payment processors.

• We do not sell or rent your personal information.

• Data may be disclosed if required by law or to protect our rights.

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5. Communication

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• We may contact you regarding orders, bookings, or updates about Elle Lokko.

• Marketing emails are sent only if you subscribe — and you may unsubscribe at any time.

• Communication may be via email, phone, or in-app notifications (where applicable).

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6. Cookies & Tracking Tools

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• We use cookies and analytics tools to improve site performance and personalise content.

• Some third-party apps (e.g. Google Analytics, Airbnb integrations) may also use cookies with their own policies.

• You can manage or disable cookies in your browser settings.

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7. Children’s Privacy

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• Our services are not directed at children under 16.

• We do not knowingly collect personal data from minors.

• If you believe we have inadvertently collected such data, contact us to request deletion.

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8. Your Rights

 

You may have the right to:

• Access the personal information we hold about you.

• Request corrections, updates, or deletion of your data.

• Withdraw consent for marketing communications.

• Contact us to exercise these rights.

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9. Third-Party Links

 

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

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10. Privacy Policy Updates

 

We may update this Policy occasionally to reflect changes in law or business practices. Updates will be posted here with a revised “last updated” date. Material changes will be communicated clearly on our site.

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11. Contact Information

 

For questions, requests, or concerns about this Privacy Policy, please contact us at:

📧 elle@lokkohouse.com
📍 Accra, Ghana

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